National Disability Insurance Scheme

Hearing Connections is a registered NDIS Provider

NDIS Number: 4050070646

Hearing Connections can provide:

Assistive Technology  (for all NDIS clients)

Click on an underlined item below to learn more or contact us for support in choosing what products are right for you

              - can link with doorbell, telephone, paging, baby cry and other options


These services are funded through Assistive technology and/or consumables, depending on your individual plan.

Training Services (for NDIS Self Managed and Plan Managed clients only)

Click on an underlined item below to learn more

Some of these services are funded through Capacity Building, depending on your individual plan.

NDIS: Questions and Answers for People with Hearing Impairment

NDIS advice from Suzie Robertson dated 18/09/2020

My advice to all NDIS participants

  1. Gather as much evidence as you can to back up everything that you are requesting.

  2. Request reports and service proposals 2 months prior to scheduled review.

  3. Have completed assistive technology requests with you at time of review plus all OT reports to justify what you are requesting (make sure to include quotes)

  4. Make sure your therapy reports include any core or community participation funding you are requesting such as interpreting, mentors, support workers, Auslan tutoring etc.

  5. Yearly updated unaided Audiograms plus report from your Audiologist including assistive technology for Hearing services.

  6. Table outlining exactly what you are requesting including how many hours per service provider (never include the dollar figure as this can always change)

  7. Table outlining exactly what you do with your child over a 2 week period and make it very detailed to show that the needs are higher than the average child e.g. instructions for dressing, brushing teeth, therapy, communication skills development etc

  8. Have very clear goals and build your plan around these goals. Use language that is NDIS friendly and that will fit with the the overall reason the NDIS was established in the first place.
    You can have as many goals as you like and break them into short term, medium term and long term goals.
    Don’t let the planner decide your goals so be prepared and clear.

  9. Know your rights and have an understanding of the NDIS policies and procedures.

  10. Always request a face to face interview with your LAC or planner. (COVID may be an issue)

  11. Know that you will be the expert in the room and it’s unlikely that your planner will have any understanding of your child’s specific disability, so you will need to educate them.

  12. Take a support person with you to the meeting if you feel it may be beneficial.

  13. You will need to prepare for every review so don’t assume that any information will follow through to your next meeting. Treat every meeting like it is your first and provide any information that will support your plan.

  14. Get an updated list of diagnoses every year from your paediatrician.

  15. It’s about access, not finance, so don’t let anyone make you feel that you are asking too much.

  16. Understand the process and time constraints around doing a section 100. Always request a section 100 so that you can proceed to an AAT tribunal hearing if needed. Inform anyone you are speaking with that you are in a section 100 review as they will try to change it throughout the process. Be very clear that it’s a section 100 review.

  17. Consider reports, assessments and travel when working out your hours as this will need to be included so it does not limit your therapy hours.

  18. Request that all your child’s disabilities are taken into consideration when the planner is building your child’s plan and that they are not only considering the primary.
    All disabilities impact in different ways so it’s important that all are included.

  19. The NDIS is forever changing so make sure you keep abreast of all policy changes that could affect your child’s plan.

  20. If the information you are being told by a planner does not feel right, it probably isn’t. Never just assume that they will have all the answers as the majority of the time the planner is still learning and may tell you an opinion rather than a fact... you are the expert.

I hope this all makes sense and good luck with your journey.